Technical Support Channels
A 1–Hour Response Time Guarantee
We provide a 60 min response time warranty for each ticket or e–mail that you send to our support team. We’ll swiftly reply to all standard queries and forward the issue to our administrators in case any further assistance is required. If you make use of the Optional Managed Services package, we will execute any of the included services at a time that has been agreed upon beforehand.
A First–Class Support Service
Our client support team will be available to you 24–7 should you require help while working with the Site Control Panel or with any of the applications that we install on your behalf on the dedicated hosting server. And if you need assistance handling the day–to–day admin tasks on your server, you can order our Optional Managed Services package, which includes data backup space, Operating System updates every week, installation and problem troubleshooting services, server monitoring and rebooting procedures, etc.
An Intuitive Help Section
Our Site Control Panel has been installed by default for each Linux dedicated hosting server. Among its functionalities is a rather time and effort–saving integrated knowledge base that will walk you step by step on all the operations that you can perform. Most educational articles also video versions that show all the operations that you can carry out in a highly illustrative manner. You will find the help articles and the video tutorials in the top right corner of each Site Control Panel section.