Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • You’ll find nearly all the answers to your questions in the intuitive Help Center integrated into your Site Control Panel. It includes a comprehensive knowledgebase with regularly asked questions and exhaustive educational articles written by our well–trained customer support team.

  • Top quality support service
  • Educational Videos

  • We have compiled a collection of how–to video tutorials that visually illustrate how to tackle a common problem connected with your Linux website hosting account. You can find the video tutorials in the Help section.

  • Intuitive help center
  • A 1–Hour Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 customer service and feature a 1–hour response time guarantee. Our practiced technical support engineers will be available 24–7 and will solve any problem that you may run into within less than one hour after the helpdesk ticket submission. In the majority of instances, an answer will be given to you in less than 20 minutes.