Support and Help Channels
A 60 minutes Ticket Answer Guarantee
Each ticket you post to the technical assist Department will be attended to in up to one hour. The normal inquiries will be taken care of immediately. Yet, if the support request you have sent calls for some help from a licensed technician, we’ll send the ticket to him and will inform you about the delay.
Professional Technical Help And Support Service
Our customer help and support crew will be on duty for you day and night to to reply to all help demand tickets that you send. We offer client assistance for all the software that are pre–configured on your hosting server. These include our custom built Site Control Panel, the preferred Operating System and the server admin panel (with respect to the VPS type).
An Informative Help Zone
Each part of the Site Control Panel that is offered at no cost with your VPS offers you a built–in article base. You’ll find a range of in–depth how–to tutorials and an array of step–by–step video training materials that demonstrate all the general web site maintenance responsibilities. You can view them by clicking on the Help or Video control keys in the right corner of each Control Panel section.