24/7 Customer Support
Find out more about what ‘customer support’ implies in the web hosting community and about the various support types.
Being able to contact your website hosting provider when you have any questions or experience any troubles is very important and how quickly they will answer back and take action is crucial, in particular when your website is business-oriented, as more downtime often means losing prospective customers. The support solutions are usually a way to distinguish genuine suppliers from resellers. The second usually respond only to emails or support tickets and you will need to wait for a whole day or more to receive a response. If the problem needs a few replies, you may end up losing days so as to have a basic problem solved. Using the services of an authentic and reliable web hosting supplier, you should be able to contact the support team anytime and receive a prompt reply no matter what the problem or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Website Hosting
We provide 24/7 billing, customer and technical support for our Linux website hosting
. Even if you aren't our client yet and you have some questions, we can give you a hand without delay and provide the necessary information, to give you the choice to make the best decision when you acquire your new website hosting account. We're available any time, including weekends and holidays, and we provide numerous options for communication to contact us - live chat, phone, e-mail messages and support tickets. For your benefit, we now have multiple telephone numbers all over the world, so that you can call the one which is closer to you. The maximum response time for your emails and the tickets is 1 hour. The actual response time is around 15-20 minutes, which means that you can forget all about waiting for several days to receive support for any kind of task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
You will be able to try out our support services even before you get a semi-dedicated server
account from us since we have phone and live chat support for pre-sales, billing and common questions. Our agents will assist you to choose the ideal package or give you info about our servers, to check if the system requirements for your sites are met. If you are a current client, you will also be able to get in touch with us through e-mail or through our ticketing system, that is accessible through the Hepsia web hosting Control Panel. We guarantee that if you use these two methods of correspondence, you'll get a response within less than an hour and that’s 24/7, including weekends and public holidays. If you've employed the web hosting services of other service providers, even big ones, you will be able to compare the response time due to the fact that it ordinarily takes an entire day for them to take care of a support ticket.
24/7 Customer Support in VPS Web Hosting
In case you buy a virtual private server
from our company, you'll be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, we now have several local telephone numbers in the United States of America, Great Britain and Australia as well as a live chat service. When you are an existing customer and you're looking for help with some technical issue which requires additional time to analyze or resolve, you can open a support ticket through your billing account or you'll be able to send an email and we will handle the problem and send you a response within the hour. The reply time is warranted 24/7, which includes holidays and weekends, but for many problems it takes a maximum of half an hour to receive support. Our support service covers the VPS and all of the pre-installed software it includes, so if you need help with third-party applications, you'll be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers Hosting
If you purchase a dedicated server
from our company, you are able to get in touch with us anytime using different channels and the maximum time that you will need to wait for an answer is up to 1 hour, which means that you can forget about waiting an entire day. Our customer and technical support service is present 24/7 no matter if it is a weekend or a holiday and we will help you with anything relevant to the applications that are pre-installed on your server. To get in touch with us about a tech issue, you will be able to open a trouble ticket through the Help section of your billing Control Panel or you could send us an email. If you have any common questions or you'd like to learn more about our web hosting services before you order, you may also use our live chat or you could call one of the local numbers that we have in different countries around the world. When you're looking for assistance with third-party software that you can't install or operate effectively, you'll be able to add the Managed Services upgrade to your current plan and our system administrators will assist you.