A ticketing system is the most common correspondence medium that web hosting companies offer to their customers. It’s typically part of the billing account and is the easiest way to resolve an issue that requires a certain amount of time to investigate or that needs to be forwarded to an administrator. In this way, all replies given by either party will be stored in one location in case someone else needs to work on the given problem and the info in the ticket will be available to all parties. The downside of using a ticketing system with most web hosting platforms is that it’s separate from the web hosting Control Panel, which implies that you’ll need to log in and out of no less than 2 accounts to do a specific task or to reach the hosting company’s client service team. In case you’d like to manage a couple of domains and each one is hosted in its very own account, you will have to use even more accounts simultaneously. Furthermore, it might take a substantial period of time for the hosting provider to respond to your ticket.
Integrated Ticketing System in Website Hosting
In stark contrast with what you may find with lots of other hosting companies, the trouble ticket system that we’re using with our Linux website hosting is an essential part of the Hepsia Control Panel, which comes with all accounts. You won’t have to memorize several sign-in names and passwords, since you will be able to manage your tickets and the hosting account itself in one place. So, if you’ve got a question or bump into a problem, you can touch base with our client support team representatives on the spur of the moment. Our ticketing system offers a smart search option. This goes to say that even if you have opened lots of tickets through the years, you will be able to track down the one that you want without difficulties. Furthermore, you can read knowledge base recommendations for handling commonly met obstacles.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we’re using is incorporated into the Hepsia Control Panel, which we have developed for our Linux semi-dedicated hosting, so you won’t require a separate platform to get in touch with our customer care team – you can do this on the spot as soon as you bump into an issue. Submitting a new ticket takes a couple of mouse clicks and tracking down an older one is equally simple. With our smart search option, you can quickly find any ticket that you’ve opened in the past. You can submit a ticket at any given point in time since our customer service team members are available 24-7 and reply in no more than 1 hour, although it rarely takes that much to receive support. With Hepsia, you’ll have everything in one single location and you can forget about signing in and out of 2 or more platforms to troubleshoot a simple issue.