A ticketing system is the most common correspondence medium that web hosting companies offer to their customers. It’s typically part of the billing account and is the easiest way to resolve an issue that requires a certain amount of time to investigate or that needs to be forwarded to an administrator. In this way, all replies given by either party will be stored in one location in case someone else needs to work on the given problem and the info in the ticket will be available to all parties. The downside of using a ticketing system with most web hosting platforms is that it’s separate from the web hosting Control Panel, which implies that you’ll need to log in and out of no less than 2 accounts to do a specific task or to reach the hosting company’s client service team. In case you’d like to manage a couple of domains and each one is hosted in its very own account, you will have to use even more accounts simultaneously. Furthermore, it might take a substantial period of time for the hosting provider to respond to your ticket.