A live chat is one of the many methods of communication offered by some hosting providers as a part of their support services. Determined by the supplier, the chat is used for pre-sales, billing and/or technical assistance. This method of communication is faster as compared to a support ticket and it'll make it much less likely to misunderstand or misspell anything in comparison to a call with a representative. Furthermore, if the issue that you experience requires some time to be reviewed and taken care of, you will be able to do something different in the meantime instead of just waiting, like you'd have to do when you call. You can also use a live chat assistance service completely free provided that you have world wide web accessibility even when your hosting supplier is situated in a different country and they do not have a local phone number you can call.
Live Chat Support in Website Hosting
Along with the phone and ticket support, we supply live chat support too. You are able to get in touch with us every single day, including holidays and weekends, and we can give you more details about the Linux website hosting that we provide in case you are not among our customers yet, or about common and billing questions in case you already have a user profile. Though for strictly tech matters you need to open a trouble ticket to the tech assistance team, since such issues require additional time to be taken care of, you may still get in touch with us through our live chat for some technical details. For example, we're able to assist you to set up an e-mail address in your email client or troubleshoot various problems, saving you considerable time. Even if our phone lines are already off for the day, you will be able to talk to a live person.
Live Chat Support in Semi-dedicated Hosting
We provide a live chat service that is available to all our potential and current clients. In case you are looking for a new hosting account, you'll be able to chat in real time to one of our agents and receive more information about our Linux semi-dedicated hosting in order to select the best plan for your web sites. In the event that you already own an account with us, we will be able to assist you in a very timely manner with general, billing and first-level techmatters. Though sometimes you'll have to open a ticket since there're problems that cannot be resolved through a live chat, we will help you with numerous standard tasks, like installing an e-mail account in an email client or redirecting one domain to another. Thus, you will take advantage of timely support and you'll save a lot of time.