If you've ever had a website hosting account in the past or you have dealt with any kind of online service, you are probably aware from personal experience that for many things it is better to speak with a live person on the phone instead of exchange support tickets or email messages. If you'd like to know more about a service before you decide to buy it or when something small has to be done, for example, it will be much easier and faster to get it done real-time. When you have the option to get in touch with representatives by phone, it is very likely that you're working with a real hosting provider, not a reseller. The level of support that you'll get over the phone differs between different providers - from common issues to experienced technical support. Generally most suppliers will offer you pre-sales assistance and 1st level phone support, while more complicated technical matters are handled via email or tickets.
Phone Support in Website Hosting
Because we have live telephone support 14 hrs daily, you'll be able to call us and talk to our customer support representatives to learn more about any of the Linux website hosting
that we offer and make sure that our servers meet the system requirements for your web sites prior to you buying anything. For your convenience, we have telephone numbers on 3 different continents so that you're able to call the one nearer to you - in the USA, the United Kingdom or Australia. In case you're already an existing customer, you'll be able to call us about general and billing issues, or even about some tech issues. If the trouble is strictly technical or it can take more time to analyze, you should go through our ticketing system, which will enable both you and our technical support crew to monitor the details supplied by both sides.
Phone Support in Semi-dedicated Hosting
We offer live phone support 14 hours per day as a part of the support services for each semi-dedicated server
package that we supply. Due to the fact that some issues are more difficult and time-consuming, you will need to open a support ticket in case you experience such an issue, still for all of your billing, general or minor technical issues you can always give us a call and we will assist you instantly in order to save you the time you will have to spend on creating a support ticket. Even if you don't have an account yet, you can find out whether you can host your sites on our top-notch cloud platform or you are able to receive any other general information about our semi-dedicated solutions. We now have local numbers in the United States of America, the United Kingdom and Australia along with an international number, so that you can call the one which is nearer to your region.